Transforming your business expert consultation
Multi-disciplinary Programme Manager with 20 years in Business and IT / digital transformation across Telco, Banking, Government, and Media. Skilled in planning and delivering strategic change, regulatory projects, team building, front-end, and back-end enhancements within complex settings.
150+
15
Trusted by Leaders
18 Years
IT Transformation, Strategic Planning, Regulatory Compliance, Business and Organisation Change, Payments, Mobile Apps, AI and Machine Learning, Cloud Computing, Cyber Security, Billing, Automation, Customer Experience, Loyalty, e-commerce, CRM, Data Migrations, SDLC, DevOps, Database Management, Service Management, R&D, Red Projects
Projects
Project Highlights
HSBC Digital Transformation
Led the global rollout of a multi-million-pound digital transformation/usability enhancement programme (Move Money) across 60 countries for 150,000 Tier 1-3 Corporations resulting in a 30% decrease in calls to the Helpdesk. Delivered new AWS platform, DevOps tools to enable API-led development.
Successful delivery of Enquiries, Feedback and Complaints portal for COVID-19 response with tight timelines.
Responsible for delivery of strategic roadmap for RBSG digital transformation including their first Business Banking App, the NatWest Emergency Cash feature, Peer-to-Peer Payments, Visa Alliance, Longer Statements and Campaign Manager to over 4 million registered users.
UK Health Security Agency (previously NHS T&T)
RBSG Business Banking App
Worldpay Digital Transformation
Turned around a failing programme and delivered the Customer Management Portal for 250,000 merchants as part of the separation of Worldpay's payments gateway systems from RBS bank.
Project Highlights
HSBC Digital Transformation
Led the global rollout of a multi-million-pound digital transformation/usability enhancement programme (Move Money) across 60 countries for 150,000 Tier 1-3 Corporations resulting in a 30% decrease in calls to the Helpdesk. Delivered new AWS platform, DevOps tools to enable API-led development.
Successful delivery of Enquiries, Feedback and Complaints portal for COVID-19 response with tight timelines.
Responsible for delivery of strategic roadmap for RBSG digital transformation including their first Business Banking App, the NatWest Emergency Cash feature, Peer-to-Peer Payments, Visa Alliance, Longer Statements and Campaign Manager to over 4 million registered users.
UK Health Security Agency (previously NHS T&T)
RBSG Business Banking App
Worldpay Digital Transformation
Turned around a failing programme and delivered the Customer Management Portal for 250,000 merchants as part of the separation of Worldpay's payments gateway systems from RBS bank.
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